FAQ

Need answers? You can find them in the following Frequently Asked Questions, or please contact us at the WCLC Customer Care Department at 1-800-665-3313, Monday to Friday, from 8:30am to 5:30pm CT:

Q. Do I have to complete the E‐PLAY game to find out if my ticket is a winner?

A. No. The E‐PLAY adds value to the traditional zing experience by adding sound and motion to the game, but it’s not necessary to complete the game to know if you’ve won a prize. The prize outcome is predetermined and coded into the zing lottery ticket. To find out if your ticket is a winner, you may: scan the lottery prize barcode under latex using the WCLC Lottery Manager App on your smartphone, or scan the lottery prize barcode under latex using a self-ticket‐checker at a WCLC Lottery Retailer, or validate your lottery ticket for prizes by a WCLC Lottery Retailer.

Q. Why do I not get a prize result indicated when I scan my ticket at a Retailer or using the WCLC Lottery Manager App?

A. You must scan the rectangular lottery pdf barcode under latex that is contained in the Main Play Area of your zing ticket to find out if your ticket is a winner using the self‐ticket‐checker or WCLC Lottery Manager App. Do not scan the square E‐PLAY QR game code with a self‐ticket-checker or WCLC Lottery Manager App.

Q. How many CALL LETTERS are available in this game?

A. In the main CROSSWORD PUZZLE game there are a total of 18 CALL LETTERS available to open and match to letters in the CROSSWORD PUZZLE and the BONUS ROUND KEY. In the BONUS ROUND, there are a total of 14 CALL LETTERS available to open and match to letters in the GAMES 1 through 5 WORDS.

Q. How do I unlock the BONUS ROUND?

A. All letters in the BONUS ROUND KEY must match a CALL LETTER, and where applicable the SUPER BALL LETTER, to reveal the complete BONUS ROUND KEY to unlock the BONUS ROUND.

Q. What are the minimum system requirements for my electronic device?

A. The CROSSWORD SUPER BALL PLUS E‐PLAY game can be played on any computer or mobile device that meets the minimum requirements listed below, with the latest web browser installed:

Web version:
OS: Windows/Mac/Linux
Processor: Dual core @ 2.4 GHz (i5 or i7 Intel or AMD equivalent)
Memory: 2 GB RAM
DirectX: >=10
Storage: >=100 MB

Mobile version:
Android: 4.1 Jelly Bean (16)
IOS: version 9